We are a creative design agency working from Dorset since 2008

FAQ’s

How soon can you start my project?

Generally, we can start on your project straight away. We have a team of creative web and graphic designers that we will assign to your project. If you’d like to discuss your requirements then please contact us.

What can I expect from start to finish?

Every project is different, but the basic procedure is as folows:

  1. Firstly we’ll chat so that we can establish your requirements
  2. We’ll provide you with a detailed and itemised quote
  3. Once the quote is approved we will collect a deposit
  4. We start your project and complete within the agreed timeframe
  5. We provide your finished project for review
  6. We will carry out any revisions that may be required
  7. Your remaining balance is paid
  8. The final files/design/product are delivered

When will my project be ready?

Every project is different, but time frames can range from a few days to a few weeks. Some large projects can even take months. We try to be as flexible as possible when accommodating client deadlines and your particular project timeline will be discussed and then outlined during the quote.

What will I receive once the project is finished?

For logo designs, we will provide you with the native Illustrator files, which are vector and industry standard. Depending on your needs, we can also create .jpg, .png, .tiff, .bmp, and .pdf files.

For print creations, we provide print-ready .pdf files, or we can work directly with the printer to oversea the print job. We have quality and competitively priced printers that we work with frequently so please feel free to ask us if you require a print quote.

For websites, we will provide you with your own login credentials so that you can make amendments and alterations to your site. We can also provide access to the web server which contains all of the files used for the site.

Why do you require a deposit?

Most companies require a deposit or down payment before starting a project, for several reasons:

Firstly, having some type of monetary investment in the design process is a good motivator for the client to be involved and see the project through to completion. It usually demonstrates a sense of seriousness and dedication by the client.

Secondly, it helps divide up the cost into more manageable sizes for the client.

Thirdly, if the client’s circumstances change and they no longer require the project to be completed, the company isn’t at a total loss for work they’ve completed.

And lastly, the company usually has upfront project costs that need to be met and since some projects can take weeks or even months, this means the company does not have to absorb this cost for lengthy periods.

Do you have any Terms & Conditions?

Yes; Our Terms and Conditions act as a written agreement between us and the client. They are a simple way to lay out expectations and responsibilities at the very beginning of the project; this way there are no surprises down the road for either party. When accepting a quote or estimate you will be accepting our Terms and Conditions. You can view our Terms and Conditions here.